Accessibility Statement

The organisation "Valorlux" is committed to making its website accessible, in accordance with the law of 28th May 2019 on the accessibility of websites and mobile applications of public sector bodies. This accessibility statement applies to: https://www.valorlux.lu

What is digital accessibility?

Everyone should be able to easily use and consult the information on a website or an app, in particular people with disabilities and/or using assistive software or specialised equipment (blind, partially sighted or otherwise disabled people).

Compliance status

This website is partially compliant with the European Standard EN 301 549 and RGAA version 4.1 , due to the reasons listed below.

Inaccessible content

The content is inaccessible for the following reason(s)

Non-compliance to RGAA 4

Certain contrasts in texts or icons, in links or input fields are insufficient (white text on overlay background not detected)
In the structure of the website, certain link titles are not the same as the visible title even though they are necessary to confirm the destination of the link.
Certain bullet lists, numbered or not, are not always recognised as such by the assistive technology.
In certain pages, the hierarchal order of the titles is not adequate.
Certain images containing information do not have adequate alternative text.
Certain ornamental images are not adequately ignored by assistive technology.
Certain links are not explicit.
Certain scripts are not compatible with assistive technology (example: survey on the quality of a page).
Certain validity errors in the HTML code can disrupt assistive technology.
Certain content hidden from assistive technology receives keyboard focus (example: survey on the quality of a page).
Certain downloadable documents are not accessible.

Disproportionate burden

Some editorial content, particularly the oldest, can be non-compliant.
Incorrectly formatted lists and intertitles.
Inaccurate titles and alternative texts for images, this should however not block access to information.
Checking and reworking every page of the website would constitute a disproportionate amount of work compared to the expected improvement.
Special attention will be brought to the creation of new editorial content.
All documents available on the website are not necessarily compliant with the EN 301 549 V2.1.2 standard.
We will strive to provide information to get an accessible alternative upon request.
Certain videos are not subtitled for lack of resources.

Content that does not fall within the scope of the law of 28th May 2019

Online platforms, iframes and certain external scripts, which are not under our control
Certain downloadable documents are not accessible
Downloadable documents from third parties are not under our control

Preparation of this accessibility statement

This statement was prepared on 26 April 2022. The statements contained in this declaration are accurate and based on an effective conformity assessment of this website with the requirements defined in RGAA 4.1 , such as a self-assessment conducted by "Valorlux". The statement was last reviewed on 26/04/2022.

Enforcement procedure

In the event of an unsatisfactory response, you have the option of informing the Information and Press Service, which is in charge of the verification of accessibility, via its online contact form, as well as the Ombudsman, mediator of the Grand Duchy of Luxembourg.

This statement is based on the document template defined in the implementing decision (EU) 2018/1523. This template is © European Union, 1998-2020 and is available under the following license: Creative Commons Attribution 4.0 International license.

Accessibility Statement EqualWeb

EqualWeb is committed to promoting web accessibility for people with disabilities. We are continually improving the user experience for all site visitors and applying the relevant accessibility standards. EqualWeb has taken careful measure to ensure an excellent user experience, regardless of the assistive technology being used to access this site. This website conducted a process to implement an automatic accessibility tool to conform as closely as possible to the standards set by the WCAG 2.2 (Web content Accessibility Guidelines 2.2) at the AA level. The use of automatic accessibility widget accordance with our Terms of Service (AS IS).

Measures taken to make this website more accessible

EqualWeb's automatic accessibility tool implements the following measures to websites on which it is installed:

Enables keyboard navigation
Fonts - Ability to increase and decrease the site font, adjust, align etc'
Change colour contrast based on dark background
Change colour contrast based on a light background
Change the Site's colours
Matching and monochrome option for colour-blind people
Change the font for readability
Increase the size of the cursor and change its colour to black or white
Increase the display to 200%
Highlight links on the site
Highlighting headers on the site
Display an alternative description of the images
Increase the content chosen by the cursor, showed in a tooltip
Describe words by mouse selection
Displays the site's contents in a new window clearly and readable
Enables users to type contents using the mouse
Stops blinking and flashing of moving elements
Compatibility with browsers and assistive technology

Our mission goal is to be able to support the widest array of browsers and assistive technologies as possible. We have therefore invested efforts to support popular systems with high market share, including Chrome, Firefox, edge, Opera and Safari VoiceOver on a MAC. We have also addressed JAWS and NVDA assistive technologies for Windows and MAC.

Technical specifications

Accessibility of this website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

HTML
WAI-ARIA
CSS
JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Use of Third-Party Sites & Components

When 3rd party components or websites are used on the website, such as Facebook, Instagram, YouTube, Twitter, chats and others, which are not controlled by us, may present challenges for individuals with disabilities that we are not able to remedy. Here are samples of Accessibility Policies provided from some 3rd party sites:

Contact details of a Compliance Officer

It is our intention to resolve any complaint to your satisfaction, however, should you have any questions about our accessibility policy, including any requests to exercise your legal rights, please contact our Compliance Officer:

Name Service Communication
Job title Responsable communication et marketing
Phone number +352 37 00 06 1
Email address service.communication@valorlux.lu
Contact us link

Feedback

Despite our efforts to make site browsing accessible for people with disabilities, some pages may yet to be accessible, or the appropriate technological solution has not yet been found it is possible that some pages or sections on this website have human mistakes, for a variety of reasons. We are dedicated to keep improving the accessibility features and interface of our product. Notice something wrong? you are most welcome to reach out to us at:

Company name Valorlux Asbl
Company email support message@valorlux.lu
Company Phone +352 37 00 06 1
Job title Responsable communication et marketing
Company address street boulevard du Jazz
Company address country Luxembourg

Notes

Despite our efforts to make site browsing accessible for people with disabilities, some pages may yet to be accessible, or the appropriate technological solution has not yet been found. We continue our efforts to improve site accessibility as much as possible, with the belief and moral commitment to enable the site to be used by the general population, including people with disabilities.

You can contact us by using the “Feedback” button and filling out the form. You may also reach out to us by email at : service.communication@valorlux.lu

Date of accessibility statement generate: 25 Nov 2025, 14:58